While you can purchase both off-the-shelf items and commissions from Kraken Kreations, please remember that everything you see on this site is handsewn from scratch. That means it’ll take 1 – 2 weeks for your items to be made and sent to you. If it may take longer than this (because of a very busy order list, especially in the run up to Mother’s Day and Christmas, for example) I’ll message you so that you’re kept in the loop. Of course, if you need an item for a particular date email me at [email protected]. I can then try to get your order out to you in time, especially in less busy periods.
All orders will be posted to you via the Royal Mail. There may be occasions where the item you have ordered has already been sold (new items often get a rush of customers) and on those occasions you’ll be contacted by email. Otherwise your order will be dispatched within 72 hours of the order being made, and even sooner if I’m not sobbing over my sewing machine and screaming at buttons. All items will be dispatched as a second class parcel at a cost of £2.80.
If for any reason you’re not satisfied with your purchase, return it with in 14 days of receipt for an exchange or full refund (minus the delivery charge). However, the product must be unopened and/ or unused and in a resaleable condition. You’ll then be refunded within 28 days.
If your purchase is damaged or the wrong product return it unopened and/ or unused and Kraken Kreations will exchange it for another product or with reimburse you the cost of the items and the postage. When you do this, please get a certificate of posting from your post office because Kraken Kreations doesn’t have responsibility if your parcel is then lost or damaged in transit.
Any refund will be withheld until the products are returned or evidence of their return has been provided. Kraken Kreations can also deduct an amount for the diminished value of the product when making a refund.
About the T&Cs
Don’t forget that when you make an order with Kraken Kreations you agree to its terms and conditions (don’t worry. They don’t involve you balancing a doughnut on your nose while scratching your arse). Any changes to these T&Cs will be effective from the moment they are published on the site and your acceptance of these is made by you browsing the site. If you don’t accept the T&Cs, completely or partly, then don’t make a purchase or use the site because we will only fall out if you do. Kraken Kreations also reserves the right to change or update these T&Cs at any time and if there is ever a conflict between them, the most up-to-date T&C will prevail.
Finally, details on the website are not a binding obligation to sell an item or provide any service to you. In other words, if an item has been mispriced we are not obliged to sell it at that price.
All information and images on the website is the copyright of Cath Janes trading as Kraken Kreations. That means said info and images belong to Cath Janes, and cannot be used by anyone else without her express consent. Feel free to browse it privately or store information for off-line browsing. However, if you copy information and images for any other use, hell will be duly unleashed. It is illegal to use copyrighted information and images without consent and Cath Janes’ wrath in such instances knows no bounds. You have been warned…
Kraken Kreations will never disclose personal information to a third party, not least because it hates cold calls and underhanded dealings as much as you do. When it does have your personal details it will only be for the purpose of providing you with the service you have requested both quickly and efficiently. The information will then be stored securely.